Public Offer Agreement
1. Terms and Definitions1.1. Seller — Vakker Perfume, a company registered in the United Arab Emirates, engaged in the remote sale of goods through the online store.
1.2. Buyer — any legally capable individual who accepts this Public Offer Agreement under the terms set out herein for the purpose of purchasing goods for personal, family, household or other non-commercial use.
1.3. Website — the online resource available at vakker.ae.
1.4. Online Store — the official online store of the Seller located on the Website, allowing Buyers to place orders for the purchase of goods.
1.5. Goods — perfume and cosmetic products offered for sale in the Seller’s Online Store.
1.6. Order — a duly completed request by the Buyer for the purchase and delivery of selected Goods placed through the Online Store.
1.7. Acceptance — the full and unconditional acceptance of the terms of this Public Offer Agreement by the Buyer, carried out by placing an Order on the Website and completing payment.
2. General Provisions2.1. By ordering Goods through the Online Store, the Buyer fully agrees to the terms of this Public Offer Agreement.
2.2. This Public Offer Agreement, as well as the information about the Goods presented on the Website, forms the basis of the agreement between the Seller and the Buyer.
2.3. Relations between the Seller and the Buyer are governed by the applicable laws and regulations of the United Arab Emirates, including consumer protection, electronic transactions, personal data protection and other applicable regulations.
2.4. The Seller reserves the right to amend this Public Offer Agreement at any time. The updated version becomes effective from the moment it is published on the Website, unless otherwise stated.
3. Subject of the Agreement3.1. The Seller undertakes to transfer the Goods selected by the Buyer into the Buyer’s ownership in accordance with the prices and terms published in the Online Store, and the Buyer undertakes to accept and pay for the Goods under the terms of this Public Offer Agreement.
4. Product Information and Order Placement4.1. All information about the Goods, including their main characteristics, volume, ingredients, price, usage details and other relevant information, is provided on the Website in the product card.
4.2. Product images shown on the Website are for illustrative purposes only and may slightly differ from the actual appearance of the Goods.
4.3. The Seller confirms that the Goods offered for sale comply with the applicable requirements of the United Arab Emirates, where such requirements apply.
4.4. The Buyer places an Order independently through the appropriate interface on the Website.
4.5. To place an Order, the Buyer must provide accurate information, including full name, contact phone number, email address and delivery address. The Buyer is responsible for the accuracy of the information provided.
4.6. After placing an Order, the Buyer may receive an order confirmation containing the Order number and details by email, SMS, WhatsApp or another available communication method.
5. Price and Payment Procedure5.1. Prices for the Goods are determined by the Seller and displayed on the Website in UAE dirhams, AED, unless otherwise stated.
5.2. The price of the Goods ordered by the Buyer is not subject to change after the Order has been confirmed, except in cases of technical errors or incorrect information displayed on the Website.
5.3. Payment for the Order may be made online by bank card or by other payment methods available on the Website.
5.4. The Buyer’s payment obligation is considered fulfilled from the moment the funds are successfully received or confirmed by the payment provider.
5.5. Online payments are processed through a secure payment gateway. The Seller does not store the Buyer’s bank card details.
5.6. The Seller may provide the Buyer with an electronic payment confirmation, invoice or receipt by email, SMS, WhatsApp or another available communication method.
6. Delivery of Goods6.1. Delivery of Goods is carried out within the United Arab Emirates.
6.2. Delivery terms, delivery areas and delivery costs are displayed on the Website and may depend on the Buyer’s location and the selected delivery method.
6.3. Delivery in Dubai is usually carried out on the next day after the Order is placed. Delivery to other Emirates usually takes 1–3 days.
6.4. Free delivery may be available for Orders over 100 AED across the UAE, unless otherwise stated on the Website.
6.5. The Buyer must provide a complete and accurate delivery address, including building name, apartment or villa number, street, area, city or emirate, and any additional delivery instructions if necessary.
6.6. The risk of accidental loss or damage to the Goods passes to the Buyer upon delivery of the Goods to the Buyer or the Buyer’s authorized representative.
6.7. Upon receiving the Order, the Buyer should check the package condition, product appearance and conformity of the Goods with the Order.
7. Returns and Exchanges7.1. Due to hygiene and safety reasons, perfume and cosmetic products of proper quality cannot be returned or exchanged once opened, used or if the original packaging, seal or protective film has been damaged.
7.2. The Buyer may request a return or exchange if the Goods are defective, damaged upon delivery, expired at the time of delivery, or do not correspond to the Order due to the Seller’s fault.
7.3. In the event of defective or incorrect Goods, the Buyer may request one of the following options, subject to the Seller’s review:
7.5. Claims must be submitted within a reasonable period after receiving the Order.
8. Personal Data8.1. By accepting this Public Offer Agreement, the Buyer consents to the collection and processing of personal data necessary for placing, processing, paying for and delivering the Order.
8.2. The Seller processes the Buyer’s personal data in accordance with applicable personal data protection laws and regulations of the United Arab Emirates.
8.3. The purpose of processing personal data includes order processing, delivery arrangement, payment confirmation, customer support, communication with the Buyer and compliance with legal obligations.
8.4. The Seller undertakes to take reasonable measures to protect the Buyer’s personal data from unauthorized access, disclosure, alteration or loss.
8.5. Detailed terms regarding the processing of personal data are set out in the Privacy Policy published on the Website.
9. Liability and Dispute Resolution9.1. The Seller and the Buyer shall be liable for non-performance or improper performance of their obligations in accordance with the applicable laws of the United Arab Emirates.
9.2. The Seller shall not be liable for delays or failure to fulfill obligations caused by circumstances beyond its reasonable control, including but not limited to delivery service delays, payment provider failures, technical issues, natural disasters, government restrictions or other force majeure events.
9.3. Any disputes or disagreements arising from this Public Offer Agreement shall be resolved through negotiations between the Seller and the Buyer.
9.4. If the dispute cannot be resolved through negotiations, it shall be referred to the competent authorities or courts of the United Arab Emirates in accordance with applicable law.
10. Term of the Agreement10.1. This Public Offer Agreement becomes effective from the moment the Buyer accepts it by placing an Order on the Website.
10.2. This Agreement remains valid until the Seller and the Buyer fully fulfill their obligations.
1.2. Buyer — any legally capable individual who accepts this Public Offer Agreement under the terms set out herein for the purpose of purchasing goods for personal, family, household or other non-commercial use.
1.3. Website — the online resource available at vakker.ae.
1.4. Online Store — the official online store of the Seller located on the Website, allowing Buyers to place orders for the purchase of goods.
1.5. Goods — perfume and cosmetic products offered for sale in the Seller’s Online Store.
1.6. Order — a duly completed request by the Buyer for the purchase and delivery of selected Goods placed through the Online Store.
1.7. Acceptance — the full and unconditional acceptance of the terms of this Public Offer Agreement by the Buyer, carried out by placing an Order on the Website and completing payment.
2. General Provisions2.1. By ordering Goods through the Online Store, the Buyer fully agrees to the terms of this Public Offer Agreement.
2.2. This Public Offer Agreement, as well as the information about the Goods presented on the Website, forms the basis of the agreement between the Seller and the Buyer.
2.3. Relations between the Seller and the Buyer are governed by the applicable laws and regulations of the United Arab Emirates, including consumer protection, electronic transactions, personal data protection and other applicable regulations.
2.4. The Seller reserves the right to amend this Public Offer Agreement at any time. The updated version becomes effective from the moment it is published on the Website, unless otherwise stated.
3. Subject of the Agreement3.1. The Seller undertakes to transfer the Goods selected by the Buyer into the Buyer’s ownership in accordance with the prices and terms published in the Online Store, and the Buyer undertakes to accept and pay for the Goods under the terms of this Public Offer Agreement.
4. Product Information and Order Placement4.1. All information about the Goods, including their main characteristics, volume, ingredients, price, usage details and other relevant information, is provided on the Website in the product card.
4.2. Product images shown on the Website are for illustrative purposes only and may slightly differ from the actual appearance of the Goods.
4.3. The Seller confirms that the Goods offered for sale comply with the applicable requirements of the United Arab Emirates, where such requirements apply.
4.4. The Buyer places an Order independently through the appropriate interface on the Website.
4.5. To place an Order, the Buyer must provide accurate information, including full name, contact phone number, email address and delivery address. The Buyer is responsible for the accuracy of the information provided.
4.6. After placing an Order, the Buyer may receive an order confirmation containing the Order number and details by email, SMS, WhatsApp or another available communication method.
5. Price and Payment Procedure5.1. Prices for the Goods are determined by the Seller and displayed on the Website in UAE dirhams, AED, unless otherwise stated.
5.2. The price of the Goods ordered by the Buyer is not subject to change after the Order has been confirmed, except in cases of technical errors or incorrect information displayed on the Website.
5.3. Payment for the Order may be made online by bank card or by other payment methods available on the Website.
5.4. The Buyer’s payment obligation is considered fulfilled from the moment the funds are successfully received or confirmed by the payment provider.
5.5. Online payments are processed through a secure payment gateway. The Seller does not store the Buyer’s bank card details.
5.6. The Seller may provide the Buyer with an electronic payment confirmation, invoice or receipt by email, SMS, WhatsApp or another available communication method.
6. Delivery of Goods6.1. Delivery of Goods is carried out within the United Arab Emirates.
6.2. Delivery terms, delivery areas and delivery costs are displayed on the Website and may depend on the Buyer’s location and the selected delivery method.
6.3. Delivery in Dubai is usually carried out on the next day after the Order is placed. Delivery to other Emirates usually takes 1–3 days.
6.4. Free delivery may be available for Orders over 100 AED across the UAE, unless otherwise stated on the Website.
6.5. The Buyer must provide a complete and accurate delivery address, including building name, apartment or villa number, street, area, city or emirate, and any additional delivery instructions if necessary.
6.6. The risk of accidental loss or damage to the Goods passes to the Buyer upon delivery of the Goods to the Buyer or the Buyer’s authorized representative.
6.7. Upon receiving the Order, the Buyer should check the package condition, product appearance and conformity of the Goods with the Order.
7. Returns and Exchanges7.1. Due to hygiene and safety reasons, perfume and cosmetic products of proper quality cannot be returned or exchanged once opened, used or if the original packaging, seal or protective film has been damaged.
7.2. The Buyer may request a return or exchange if the Goods are defective, damaged upon delivery, expired at the time of delivery, or do not correspond to the Order due to the Seller’s fault.
7.3. In the event of defective or incorrect Goods, the Buyer may request one of the following options, subject to the Seller’s review:
- replacement with the same or equivalent product;
- refund of the amount paid for the defective or incorrect product;
- another solution agreed between the Seller and the Buyer.
7.5. Claims must be submitted within a reasonable period after receiving the Order.
8. Personal Data8.1. By accepting this Public Offer Agreement, the Buyer consents to the collection and processing of personal data necessary for placing, processing, paying for and delivering the Order.
8.2. The Seller processes the Buyer’s personal data in accordance with applicable personal data protection laws and regulations of the United Arab Emirates.
8.3. The purpose of processing personal data includes order processing, delivery arrangement, payment confirmation, customer support, communication with the Buyer and compliance with legal obligations.
8.4. The Seller undertakes to take reasonable measures to protect the Buyer’s personal data from unauthorized access, disclosure, alteration or loss.
8.5. Detailed terms regarding the processing of personal data are set out in the Privacy Policy published on the Website.
9. Liability and Dispute Resolution9.1. The Seller and the Buyer shall be liable for non-performance or improper performance of their obligations in accordance with the applicable laws of the United Arab Emirates.
9.2. The Seller shall not be liable for delays or failure to fulfill obligations caused by circumstances beyond its reasonable control, including but not limited to delivery service delays, payment provider failures, technical issues, natural disasters, government restrictions or other force majeure events.
9.3. Any disputes or disagreements arising from this Public Offer Agreement shall be resolved through negotiations between the Seller and the Buyer.
9.4. If the dispute cannot be resolved through negotiations, it shall be referred to the competent authorities or courts of the United Arab Emirates in accordance with applicable law.
10. Term of the Agreement10.1. This Public Offer Agreement becomes effective from the moment the Buyer accepts it by placing an Order on the Website.
10.2. This Agreement remains valid until the Seller and the Buyer fully fulfill their obligations.
